PROJECT/PRACTICE RELATED COMPETENCIES
Project /Practice Management
o Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
o Identifies resources needed and assigns individual responsibilities.
o Manages day-to-day operational aspects of a project and scope.
o Reviews deliverables prepared by team before passing to client.
o Effectively applies our methodology and enforces project standards.
o Prepares for engagement reviews and quality assurance procedures.
o Minimizes our exposure and risk on project.
o Ensures project documents are complete, current, and stored appropriately.
o Project Accounting
o Tracks and reports team hours and expenses on a weekly basis.
o Manages project budget.
o Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
o Follows up with clients, when necessary, regarding unpaid invoices.
o Analyzes project profitability, revenue, margins, bill rates and utilization.
o Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
o Understands our pricing model and billing procedures.
o Accurately forecasts revenue, profitability, margins, bill rates and utilization.
o Assures project legal documents are completed and signed.
o Identifies business development and "add-on" sales opportunities as they relate to a specific project.
o Leads proposal efforts including completing project scoping and LOE assessments.
o Effectively conveys our message in both written and verbal business development discussions.
o Facilitates team and client meetings effectively.
o Holds regular status meetings with project team.
o Keeps project team well informed of changes within the organization and general corporate news.
o Effectively communicates relevant project information to superiors.
o Delivers engaging, informative, well-organized presentations.
o Resolves and/or escalates issues in a timely fashion.
o Understands how to communicate difficult/sensitive information tactfully.
o Possesses general understanding in the areas of application programming, database and system design.
o Understands Internet, Intranet, Extranet and client/server architectures.
o Possesses a thorough understanding of our capabilities.
o Maintains awareness of new and emerging technologies and the potential application on client engagements.
o Challenges others to develop as leaders while serving as a role model and mentor.
o Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
o Inspires coworkers to attain goals and pursue excellence.
o Identifies opportunities for improvement and makes constructive suggestions for change .
o Manages the process of innovative change effectively.
o Remains on the forefront of emerging industry practices.
o Consistently acknowledges and appreciates each team member's contributions.
o Effectively utilizes each team member to his/her fullest potential.
o Motivates team to work together in the most efficient manner.
o Keeps track of lessons learned and shares those lessons with team members.
o Mitigates team conflict and communication problems.
o Plans and facilitates regular team activities outside of the office.
o Manages day-to-day client interaction.
o Sets and manages client expectations.
o Develops lasting relationships with client personnel that foster client ties.
o Communicates effectively with clients to identify needs and evaluate alternative business solutions.
o Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
o Builds a knowledge base of each client's business, organization and objectives.
o Conducts effective performance evaluations and mentors those with less experience through formal channels.
o Helps team execute career development plans.
o Seeks and participates in development opportunities above and beyond training required by us.
o Trains other innovators and clients through both formal and informal training programs.
o Encourages more junior Innovators to take responsibility for their development within the company.
o Challenges fellow Innovators to progress toward their professional development goals.
o Suggests areas for improvement in internal processes along with possible solutions.
o Leads internal teams/task forces
o Approves team members' time and expense reports in a conscientious and timely manner.
o Reviews the status reports of team members and addresses issues as appropriate.
o Complies with and helps to enforce standard policies and procedures.